One97 Communications — money deducted from paytm wallet for failed transaction

Shailendra Kushwah

from Pune, Maharashtra

Address:

Internet, Pune, Maharashtra, 411021

I was booking movie tickets from paytm today morning for me, my wife and kid. Tried to pay (Rs 570.18) for these three tickets through paytm but the transaction failed (Screenshot attached), tried again to make the payment (Rs 570.18) through paytm which failed again with same error message (Screenshot attached). Third time, i tried through my debit card and was successful. Requested paytm on their customer support helpdesk & phone line (Both) to refund my money for the first 2 failed transactions (For which they deducted money through my paytm wallet) which they denied.

+2 photos

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One97 Communications customer support has been notified about the posted complaint.

Dec 27, 2019

Updated by Shailendra Kushwah They don't care about customer. Didn't resolve the query. Not provided the refund for failed transactions (their server error costed me Rs 1140.00)