One97 Communications — Payment not reflected and the amount doesn't get refunded

I have paid 744 to safexbikes site for an order via one 97 communication gateway. I have used icici bank net banking option, but the amount doesnt got reflected in their account nor i got any refund till now. Its being 7 days. As the money is lost i have paid using other platform to safex bikes.

Kindly one97 communication refund me back my money.
Date of transaction 14th January 2021
Id[protected]
I am attaching a screenshot of the above statement. Kindly refund me the money. Thank you.