One97 Communications — Product not delivered,loss incurred effectively Rs 20000

Address:	Gautam Buddh Nagar, Uttar Pradesh
Website:	paytm

On 14-feb-2017, I had placed order on PayTM portal to seller `S retails' for the following product :

Asus R558UQ-DM701D (90NB0BH1-M08870) (Core i7 (7th Gen)/1 TB/8 GB/39.6 cm (15.6")/DOS) (Dark Brown)
Order ID is [protected]. I paid Rs. 56499/- to PayTM for this product.

On 20-feb-2017, my order was automatically cancelled as the Seller was not able to make the product available for sale.

On 21-feb-2017, I received a message from PayTM that a refund is initiated against this order as this order is automatically cancelled due to non-availability of the product.

Sir, this is the trick being adapted by PayTM by listing such products which are out of stock and eventually retaining the people money for several days for no justified reasons.

I have contacted several times PayTM as well as I logged complaints on PayTM portal as well but no satisfactory reply by CCD of PayTM.

I hereby request your goodself to take appropriate action against PayTM as well as the Seller.

Thank a lot.

With best regards,
sunil
[protected]