One97 Communications — Recharge amount not credited in proper account

Recharged DISH TV with an amount of rs 1800 on[protected] through their website and using one 97 comm gateway but amount is not credited in their account but some one else account as per Dishtv reply as follows
"Moreover, your payment of Rs.1800/- dated 24/Dec/2020 does not belongs to
DishTV. It belongs to Business Name: Jain Sweta (MID:
WwXtKq[protected])."

Can you clarify whose account it has been deposited and how can i get the refund.
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    One97 Communications Phone
    +91 22 2613 3197 (Mumbai)
    +91 12 0477 0770 HQ
    +91 33 4000 5197 (Kolkata)
    One97 Communications Address
    B 121, Sector 5, Noida, Uttar Pradesh, India - 201301
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