One97 Communications — Refund amount of RS.631.64 twice

On 26/10/2021 two transactions of Amount RS.631.64 each have been debited from my account while booking tickets in IRCTC whereas the booking has failed.Transactions details are .
1-Transaction I'd [protected]
2-Transaction I'd [protected]
Kindly arrange for the refund on priority basis
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One97 Communications customer support has been notified about the posted complaint.
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Still waiting for any response..This is heights of ignorance..
Ritesh1234's [Complaint's author] reply, Nov 18, 2021
Can I expect a revert from this complain portal..

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