One97 Communications — transaction related - mobile purchase

This is to inform that i had placed an online order on 20/04/20 from www.mi-home.in for the purchase of a redmi note 9 pro max. The payment of ₹16, 999.00 was debited in the name of one 97 communications and i received an e-mail with a po reference and that the phone will be delivered after 21/04/20.

From 21/04/20, the website is not working, customer care numbers are also not going through and e-mail has bounced back.

Can you please confirm the status of the delivery or alternately process the refund at the earliest.

Thanks

Aarti