[Resolved]  One97 Communications — Unauthorized closure or compromise of paytm account

Address:	700091
Website:	paytm.com

I am a registered user of Paytm having made many purchases on Paytm till date. However, on 24.05.2017, when I attempted to buy an international product of gel-filled seat cover for my bicycle using my login credentials, I was shocked to discover that it was being rendered invalid each time though no change was made either in the registered mobile no. or the password in the recent past. In fact, I made a successful purchase and a refund from my registered mobile no. even a few days ago, i.e, on 22.05.2017. Worse, when I attempted to recover my account using the link of "Forgot Password" no OTP came to either my registered mobile no. or my e-mail id. I sent two or more mails to [protected]@paytm.com but each time the reply came mentioning that my wallet had moved to Paments Bank entity and I would be entitled to future benefits. I even tried calling up the customer care helpline but even that turned out futile as I could not get connected to a customer care executive in spite of waiting for a long time in queue. My wallet contained a whopping sum of Rs. 4961 as its credit balance and I am totally in dark about where it has gone!! Feeling absolutely disgusted I tried registering a new account with the same registration details of the existing one (though I changed the registered mobile number against this new account later on to distinguish it from the original one) and I was in for another insult to injury as the account was created very easily without facing any hurdle on account of it being already existent. My account has either been deleted totally without transferring the amount contained in its wallet or has been compromised as it seems (though I didn't respond to any link on any email claiming to be from Paytm). So please come to my rescue and save me from this mess as I have lost my entire night's sleep pondering over the fate of the substantial amount of money in Paytm Wallet!! Please investigate the matter and kindly arrange to get my account recovered with the entire sum of money viz. Rs. 4961 in its wallet.