One97 Communications — Unauthorized transaction of 50000

Address:

Delhi

On 21st Dec 2020, my SBI Bank account got deducted for an amount of Rs.50, 000 while i tried doing a transaction of Rs. 51, 126 towards HDFC Life Insurance premium payment. I got a messaged from Paytm that the transaction is declined as the bank declined the payment but I still got deducted for an amount of Rs. 50, 000. Upon filing a police complaint and raising it with the bank it was confirmed that the amount was received by One 97 Communications L, Noida with the reference # OTHPG229163, I need my money back as I did not authorize this payment. I called up Paytm customer care several times and they confirmed that this amount was never receive, so is the banking lying? It is clearly showing that the payment went to One97 and the amount in question here is also not matching with the payment I was trying to make. If none of them has the money where has it gone. I need a quick resolution on this