[Resolved]  OneAssist — charges for wrongly renewed policy

Address:

400102

Dear sir/madam,

Please note that i had applied for oneassist membership through my hdfc bank credit card 489377xxxxxx0887 in october 2016. The membership was valid for a period of 1 year and i was charged rs. 1, 799 for the same.

However, on october 19, 2017, my membership was auto renewed without seeking my permission. I had contacted one assist toll free number for cancellation of my wrongly renewed membership and i was assured that the same would be cancelled. However, i have been charged rs. 1, 899 plus late fee of rs. 400 and finance charges of rs. 144 for the one assist membership to be effective from october 19, 2017.

Please note that the same is not acceptable and should not be charged as the policy was renewed without my permission. My relationship number for one assist is 1390665. My hdfc customer id is 68907678.

I would request for the charges to be reversed immediately because i have not applied for or given permission for the renewal.

I await a positive response from your side on the said matter.

Arpita bagadia