[Resolved]  OneAssist Consumer Solutions — 1399 is debited from kotak credit card

Address:560100

Oneassist has deducted 1399 from my kotak credit card even though i have not purchased/ordered any from oneassist. How can you deduct my money without my concern. I have not created any account in oneassist and had not registered my number. Since i have not registered, how you have my details and bank card number and the access to deduct my money without my permission.
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May 30, 2019
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Apr 29, 2019
OneAssist Consumer Solutions Customer Care's response
Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account. Request you to share your OneAssist customer ID along with the issue details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist
Complaint comments 

Comments

My name is MOHIT SAINI from paonta sahib himachal Pradesh my one assist service still continue I already call in 2018 that dis continue my service before 2019 renew but on 17 April 2019 my amount deducted from my account I want it back as soon as possible

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