[Resolved] OneAssist Consumer Solutions — activated one assist plan without customer's approval | |||
My name is smita. I have recently purchased a credit card from hdfc bank. When i received the statement of my credit card. I found that 1899 rs. Has been charged as a one assist mfee. When i contact to bank they ask me to contact one assisit consumer solution. When i talk to the customer care executive of one assist they told me that they have activated this plan after my confirmation on. When i ask them to provide the recording where they took my confirmation. Then they said that they can not provide the recording as it is only for recording purpose only. When i ask for refund they said that they can refund rs 800 only. Was this information helpful? | |||
Aug 13, 2021 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Oct 08, 2020 OneAssist Consumer Solutions Customer Care's response Dear Smita, , We are regret the inconvenience caused, and shall surely assist you with the full refund. Kindly share your Membership Details or registered contact number and other details requested on this link: http://survey.webengage.com/ws/~1qq44ps and our team shall process the refund. You can inform us these details via the Facebook inbox or Twitter DM or you can even reply to this message. Awaiting your response - Nitesh, Team OneAssist | |||
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+91 80 8033 3333 [Customer Service]
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707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
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