OneAssist Consumer Solutions — Airtel secure my claim denied

Address:MUMBAI
Website:www.airtel.in & www.oneassist.in

Yesterday my mobile broken but oneassist customer care member denied .. plz solve

My Mobile No - [protected]
Mail - info.[protected]@gmail.com
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OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Oct 05, 2021
OneAssist Consumer Solutions Customer Care's response
Dear Sohel, This shouldn't have happened, please allow us time to rectify this and provide you a resolution. We have forwarded your details to the relevant team and they shall connect with you within 24 - 48 working hours. Your patience in the meantime is highly appreciated - Keagan, Team OneAssist.
Verified Support
Oct 05, 2021
OneAssist Consumer Solutions Customer Care's response
Dear Sohel, As discussed on the call, we will try to represent the claim to IC. Request you to give 48 working hours to update on the same - Keagan, Team OneAssist.
Verified Support
Oct 07, 2021
OneAssist Consumer Solutions Customer Care's response
Dear Sohel, Please be informed that we tried representing the claim to the Insurance Company. However, they have stand rejected the claim due to Policies Terms and Conditions [Negligence]. Request you to please repair your handset from the Authorised Service Centre and save the Job Sheet for future reference - Keagan, Team OneAssist.
Oct 07, 2021
Updated by SOHEL RANA SK
why ?
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