[Resolved]  OneAssist Consumer Solutions — Amount debited without asking

Address:Mumbai City, Maharashtra, 400 058
Website:One Assist

I am a icici bank debit card holder, the bank has auto debited rs.1799 from my debit card number ending with xxxxxxxx0166with out my authorization on date 02/06/17 and i dont want this membership so cancel the membership and refund the same;

Relation ship number for one assit is 990344

I urge oneassist to cancel this preposterous membership at once and credit the amount back into my debit card at the earliest as this was done without my authorization or consent! If not, i'd be forced to take up the issue to the consumer court as this is clearly violation of my rights.

Regards
Aditya sharma
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Jul 8, 2017
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Jun 07, 2017
OneAssist Consumer Solutions Customer Care's response
Dear Aditya,

Greetings from OneAssist...!

As per your request, we have cancelled your plan vide service request No. 2055066 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)
Complaint comments 

Comments

Phone Display damage pls replace the phone ne as soon as possible

OneAssist Consumer Solutions Customer Care's response, Jun 7, 2017
Verified Support
Dear Deepanshu,

Greetings from OneAssist...!

We are unable to find any details. Request you to kindly revert us with your registered mobile number or OneAssist membership id, for us to assist you better.

Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.

Sagar

(Team OneAssist)

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