[Resolved]  OneAssist Consumer Solutions — Apple iPhone 5s insurance claim

Address:	Mumbai City, Maharashtra, 313001
Website:	www.oneassist.in

I was in contact with oneassist for insurance of my apple iphone 5s and was told any type of physical or liquid damage will be covered and the phone will be repaired in 12 days time. So i paid the amount to oneassist and got my phone insured. Later accidentally my phone screen got damaged and raised a claim with oneassist to get it repaired, the phone was picked up and was sent to concerned department and all this took more than 12 days and now i have been informed that my claim is rejected due to improper handling. I don't know what is this reason for rejecting my claim as i got it insured in case of any accident. Now they had delivered my phone back to me without repairing and what i see is my iphone is more damaged than before when i sent it for repairing. I had spoken to the delivery boy and he made me speak to his authorities who said to reject the phone delivery and we will raise a complaint for the same to oneassist. I personally had called oneassist to report this and was informed that a senior will callback in next 24 hrs. It's been more than 10 days to that and had not received any callback; i called in multiple times but they say same thing even they won't reply to my emails. Kindly look into this issue and get me some help to resolve this as it has. Wen more than a month now iam without my phone
Thanks