[Resolved]  OneAssist Consumer Solutions — auto deduction of fees of rs 1399/-

Am a hdfc bank credit card holder. The bank has auto debited rs 1399 from my credit card number ending with 6452 without my concern on date:09/05/2018. I am not interested about this service and don't want this membership any more, i also told to hdfc customer care & one assist customer care department on the very same day when i got message that if i am not interested how can you process without my concern.. So cancel the membership and refund the same asap.

Thanks & regards,
Chaitanya raj
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Jun 14, 2018
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
May 11, 2018
OneAssist Consumer Solutions Customer Care's response
Dear Chaitanya,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Brij

Team OneAssist.
Complaint comments 

Comments

My relationship no is 313163.

This is one of the most bad experience for me from your cutomer executive they are not responding to call nor cancelling the membership and just keep on telling Hello..., As if she is not able to listen my voice.
OneAssist Consumer Solutions Customer Care's response, May 18, 2018
Verified Support
Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3177476 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.

Regards

Sagar

(Team OneAssist)

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