[Resolved] Oneassist Consumer Solutions — automatically deducting money from account without otp and no refund

 
1 Review
India
 rajeshvijay on May 17, 2019
I have got call from this company about insuring the debit card. I havent permit any fund to debt from my account, they already enrolled me in the insurance scheme, only thing i did was i listen to them.
Now i applied for refund it has been 3 month refund has been not paid yet.

Even i called customer care, no reply, noone attends. Even i sent several mails there is not any reply form the team,

So not only me if anybody had theis tipe of experience all will say this is fraud company.
I request cyber cell /police has to look at this issue and close this fraud company
Complaint marked as Resolved Jun 22, 2019

Complaint Status


[May 17, 2019] OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
OneAssist Consumer Solutions Customer Care's response, May 20, 2019
Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account as you haven't given us any account details. Request you to share your OneAssist customer ID along with the issue details by emailing us at [email protected]

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist
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    Oneassist Consumer Solutions - automatically deducting money from account without otp and no refund