[Resolved]  OneAssist Consumer Solutions — automatically debited money

Sir,
Relation ship no-636959

I’am linto john, last 4 years your one assist deducted amount automatically from my credit card for one assist plan.
I asked them and they says auto payment option is activated on my account. I didn’t use this service till now. Last december 2018 deducted money and i contacted one assist and they says deducted amount is not credit back. I have received a call from courier to collect the welcome kit, but i refuse to collect it. Company's executive says if i want to close the subscription in future, it can do before next deduction in december.

Yesterday (20/02/2019) i send message by chat window & by mail for cancel the plan,
Today i received a call from your company about the product details (Last 4 years i hear the same dialogue). They give an option to continue till december, i agreed that. After i said them by chat option to cancel the auto payment option. But they say they don't able to close the auto payment option it can do after permanently cancel the plan. Next time they automatically deduct money and if call them for cancellation they says the same marketing dialogues, they are not ready to cancel the plan.
Please cancel the plan, other wise i need to cancel my credit card permanently, i have no more option.
So please request you to cancel the one assist plan permanently today, don't call me to says the benefits of the plan, go directly to cancel process. And send the cancel confirmed details by mail.


Regards
Linto john
21/02/2019
Was this information helpful?
No (0)
Yes (0)
Jul 6, 2019
Complaint marked as Resolved 
Solved
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Feb 21, 2019
OneAssist Consumer Solutions Customer Care's response
Dear John,

Greetings from OneAssist!

Apologies for the unpleasant experience you had. We have forwarded your case to the concerned team for processing the membership cancellation. Please be assured, they will get back to you shortly.

Regards,

Devendra,

OneAssist, Social Media Team.
Verified Support
Feb 21, 2019
OneAssist Consumer Solutions Customer Care's response
Dear John,

Greetings from OneAssist!

As per the telephonic conversation. Your membership cancellation is processed vide service request number 3997192. As per the policy you need to cancel membership before 30 days for full refund. You will get the amount 699/- credited in your bank account within 5 to 7 working day.

Regards,

Devendra,

OneAssist, Social Media Team.
Complaint comments 

Comments

Deliberately going on deducting the amount from credit card bloody fraud company
How many Compliants can see here aganist One aasist company about with out consent take money from account.
But again and again company repeat the same process.
Past month i contacted HDFC bank to cansel the auto payment option, but they says they cannot able to do it. Auto payment option can only deactivate on assist company only.
I Think iam the owner of my HDFC bank account. but bank says the customer cannot cansel it. That means a Third party company have the right to what do in my account.
I dont understand what a bad behaviour from bank.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OneAssist Consumer Solutions
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    77%
    Complaints
    4065
    Pending
    139
    Resolved
    3095
    OneAssist Consumer Solutions Phone
    +91 80 8033 3333 [Customer Service]
    +91 22 4298 3000 [Corp Office]
    OneAssist Consumer Solutions Address
    707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
    View all OneAssist Consumer Solutions contact information