OneAssist Consumer Solutions — cancel one assist service plan

OneAssist Consumer Solutions — cancel one assist service plan

A Azhar Makandar from Kankauli, Maharashtra

Hi their, I received lone confirmation email from kotak bank that rs-4699/- deducted from my lone amount to one assist plan on 07-nov-19. I ask about this one assist term banking guys, he tell me its related to insurance. I didn't got a mail and a post from one assist team. I dont even know the company and this kind unwanted charging of my lone account. I m continuously calling on[kotak bank guys who take my follow up at the time of lone approving process], and [one assist], but they didn't received my call or they unable to find my details, yesterday i got message of registration with one assist company. This plan is not useful to me, even though i don't want this plan, so, please deactivate and refund my money asap. Date of incident : 07-nov-2019 Reg. Mobile number : [protected] Relationship number of one assist : 9404704 Was this information helpful? No (0) Yes (0)
OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Dec 02, 2019 OneAssist Consumer Solutions Customer Care's response Dear Azaruudin, Greetings from OneAssist!!! We are sorry to see you go. We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund. We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused. Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query. We appreciate your patience in the interim. Regards Team OneAssist Dec 06, 2019 Updated by Azhar Makandar Hi All, On 2nd Dec 2019, I had called one assist and generate a cancellation request of my plan which started for the next 3 years. I received confirmation email and SMS from one assist your request has been received and we will refund your money within 4-5 working days. In that meantime 3-5 December I received a confirmation call from one assist you raise a request to cancel the plan. do you really want to cancel this plan?? I said yes please cancel. But today I called one assist to know my request status they tell me your request is canceled and this plan cancellation only done by bank end. then why last time they took my request for cancellation and why one assist didn't inform me about this cancellation? I have just one debit card why I will take this plan I don't want it. I attached received email from one assist please check and revert me as soon as possible. I request you to check my request on high priority and refund my money as soon as possible.
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