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[Resolved]  OneAssist Consumer Solutions — cancellation of one assist membership

I am a HDFC bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 7694 without my concern on date: 7/03/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1399/-

OneAssist Relationship Number : 1796906
Name :- Rachna Bhatnagar
Mobile No. :- [protected]
Credit Card Number Ending :- 7694
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Apr 20, 2018
Complaint marked as Resolved 
Mar 12, 2018

Complaint Status

OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Mar 15, 2018
OneAssist Consumer Solutions Customer Care's response
Dear Rachna,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2972034 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brij

Team OneAssist.
Complaint comments  2 CommentsShareTweet

Comments

Hi, I applied for hdfc credit card about a year ago and then got a charge of around 1300/-
I called customer care also but got no help.
I want to get the service disable and refund for my previous year. You can check that I didn't use it for a single day.

Relationship no: 1809180
Mobile no: [protected]

Stop it and send refund asap.
OneAssist Consumer Solutions Customer Care's response, Mar 19, 2018
Verified Support
Dear Swapn,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2990172 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.

Regards,

Brij

Team OneAssist.
My name is R.Radharani. My relationship no 1741209. I am not interested continue one assist customer. Please deactivate my relation and refund.
OneAssist Consumer Solutions Customer Care's response, Mar 19, 2018
Verified Support
Dear Mr. Radharani, Your membership has already been cancelled vide service request number 2941223 and the refund has already been processed. It will reflect in your bank/card account soon. Please check with your bank for the same. Regards, Brij, Team OneAssist.

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