[Resolved]  OneAssist Consumer Solutions — cancellation of one assist membership

Hi,
I am using hdfc credit card ending with 7509. I wish to cancel my oneassist membership with immediate effect as it is of no use to me. My relationship id is 6637605. I had purchased this membership last year and it is valid till 02 april 2020. But now i wish to discontinue this service. Please discontinue oneassist service as early as possible.

Regards
Ambuj
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Mar 1, 2020
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Jan 23, 2020
OneAssist Consumer Solutions Customer Care's response
Dear Ambuj,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist
Complaint comments 

Comments

Unnecessarily I am paying 1500 ever year I don't want to pay the money there is no use of this plan. I gave compliant last year also but u didn't cancel the plan please cancel this plan on my credit card otherwise I will not pay the amount.

Mobile: [protected]
Govindu g's reply, Jan 21, 2020
I Received SMS from hdfc BANK that RS-1500/- deducted from my credit card to ONE ASSIST PLAN. without my permission.. i also got a mail from one assist team. i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money ASAP

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