[Resolved] OneAssist Consumer Solutions — cancellation of one assist service.

Viajy Bahadur Chaudhary

from Rishikesh, Uttarakhand

Address:

249407

I have been using axis credit card
Has been debited with rs.1899/- towards one assist membership fee on
23/nov/2017.

I dint get any call to renew this one assist membership. But they are
Automatically debited my hdfc credit card.

Request you to don't activate this type of subscription in future.

It's unnecessary for me to renew a one assist relationship, hence
Kindly resolve the issue and refund the debited amount and never
Repeat it again without my consent.

Hope i will get back my money asap.

Details:

Vijay bahadur chaudhary
Mobile : [protected]]

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Jan 7, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2017

OneAssist Consumer Solutions Customer Care's response Dear Vijay,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

Your account is under Renewal process hence we are unable to cancel your services now. We will only be able to cancel it on 29th Nov and the refund will then be processed to your account.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist

Verified Support

Nov 29, 2017

OneAssist Consumer Solutions Customer Care's response Dear Vijay,

We have taken your request for cancellation and your membership will be cancelled soon.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh,

Team OneAssist