[Resolved] OneAssist Consumer Solutions — cancellation & refund | |
I received sms from Axis Bank that is Rs.1, 899 /- deducted from my debit card to one assist plan with out my permission. Previews year was registered the one assist to protect my card and this year i don't want it, no one can take permission to continue this year . please deactivate the plan and refund my money ASAP Date of incident : 25/04/19 AXIS CARD NO : XX0666 Was this information helpful? | |
Jun 1, 2019 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Apr 30, 2019 OneAssist Consumer Solutions Customer Care's response Dear Ajith, Greetings from OneAssist!!! We regret any inconvenience caused to you. We are unable to locate your account. Request you to share your OneAssist customer ID along with the issue details by emailing us at [protected]@oneassist.in. Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund. Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query. Looking forward to hear from you. Regards Team OneAssist | |
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq Regards, Team Axis Bank.