OneAssist Consumer Solutions — Cellphone Insurance not activated

Address:560001
Website:www.oneassist.in

We had purchased an insurance for our company cellphone Apple iphone 6S Plus, insurance had costed us Rs 3599 -/- . During the online payment, we got
an payment failure message at the company's website. But the amount was deducted from our credit card (confirmed the same from our Bank). Had sent all the relevant documents to One Assist customer care email address but its been a week now and we are yet to hear from them. Please help..
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    OneAssist Consumer Solutions Phone
    +91 80 8033 3333 [Customer Service]
    +91 22 4298 3000 [Corp Office]
    OneAssist Consumer Solutions Address
    707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
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