[Resolved]  OneAssist Consumer Solutions — Claim raised on 2nd may has not been processed yet

Address:	Mumbai City, Maharashtra
Website:	oneassist.in

Hi,
I purchased mobile insurance for my iphone 6 in 2015 and raised a claim for that as phone screen got damage and reinsured iphone6 again in 2016. I had raise claim for my iphone 6 mobile insurance on 2nd May 2017 for my renew insurance. Had submitted all the required documents asked by claim team. But replacement letter which was issued to me after my first claim consist on oneassist name and my name was not mentioned in it. But all the other details as mobile serial number matches with my present phone. Being a unknown customer i was not aware that customer name should be mentioned on replacement letter. This mistake was done from oneassist side. Now when i have raise claim for my damage phone oneassist is asking for replacement letter on my name. for that i request on 4th May 2017, it being 11 days they have not issued me my replacement letter and have not processed my claim. I have written numbers of mail to happytoassist team but they never reply of my mail. when i call coustomercare every day they say wait for 48 hours we your request is in process, they never give satisfactory reply. I feel so cheated, if customer need to take this much pain then what is the mean of purchasing insurance. I have wasted so much money and my precious time on calling to customer care, who will pay me back for that. My insurance will get expire on 19th may 2017. I am not sure if I do not get replacement letter till then oneassist will process my claim or not. So bad services of oneassist feel cheated from the company.

My Relationship number: 771362
Plan: R_Premium Protaction Plan45000
email query number: 1966752,
service request number : 1953536
Name: Himani Sharma
Phone Number : [protected]
Email id: himani.[protected]@gmail.com
replacement letter attached