[Resolved] OneAssist Consumer Solutions — claim service no. 2145850 has been rejected | |
Sir/ ma'am, I got a mail regarding my device claim where it is mentioned that due to improper handling or no proper care of handset has been taken. The device was insured for accidental damage. If the device accidentally falls from hand isn't that an accidental damage? Then why should i insure my mobile? Is there any specific criteria of accidental damage? I don't think this is proper customer service. Accidental damage means accident can happen in any way. I want my mobile to be repaired as i paid for the service. Was this information helpful? | |
Sep 10, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Aug 03, 2017 OneAssist Consumer Solutions Customer Care's response Dear Tamojit, Greetings from OneAssist..! We understand your concern and deeply regret the inconvenience caused to you. However, the claim decision was taken by the Insurance company on the basis of the description given by you. The company felt that the damage happened was due to negligence and not due to any accidental force. Hence, the claim was rejected. Brijesh Team OneAssist. | |
 1 Comment | |
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
77%
Complaints
4065
Pending
140
Resolved
3094
+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
4GB RAM 64 GB INTARNAL MEMORY
PHONE
MOB NO [protected]
IMEI1:[protected]
IMEI2:[protected]
SN:15659/80027638
Greetings from OneAssist..!
We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.
Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.
Regards,
Brijesh,
Team OneAssist.