[Resolved] OneAssist Consumer Solutions — Complaint raised on 28th august still did not receive my phone back

Santosh Tarlapally

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500035
Website:	Www.oneassist.in

Hi, I raised a complaint with one assist on 28th . They took my handset asked to pay extra 350 RSVP . It's more than 45 days and still they are extending due date. They have extended it 4 times so far. This is just stealing phones.let me advise should I file a police complaint.
Claim request number 1528780. I think many people are getting cheated like me.

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May 24, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2016

OneAssist Consumer Solutions Customer Care's response Dear Santosh,
Greeting from OneAssist….!

We have received the due date of 7th September '2016 for your claim from service center, your handset will be delivered post 48 working hours after receiving the handset from the service center. Provided due date was given by authorized service center which was intimated to you from OneAssist.

Note: - Due date from the service center may change.

Regards,
Team OneAssist

Oct 24, 2016

Updated by Santosh Tarlapally this is the 4th time you guys are changing due date, either return back my handset or agree you are just stealing phones on the name of insurance. I have already filed a complaint against you guys and informed every one in my friends also to not trust you guys any more. Cheating customers so publicly is really horrible. and the due date 7th September '2016 which you are saying its long past that . not 48 hours but very soon it will be more than 48 days .

Nov 08, 2016

Updated by Santosh Tarlapally today i called again they are still saying the same thing, they dont even any due date now, i think they are very soon wrapping up the bussiness as they might have easily stolen 1 lakh phones. too bad we cant do anything to stop thieves like these.

Nov 11, 2016

Updated by Santosh Tarlapally I went to Mi customer service center today and they have completed the repair it seems, but one assist has changed the due date again saying its still not completed .

It clearly proves one assist is a fraud company . what can we do legally please help

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Comments

Kapron

from Pulwama, Jammu and Kashmir

Pls check with above request number.case registered for claim.but no resolution provided. Already 3 months gone. It's too high time.so many times I have been given next dates but never found any solution.
It's my last warning to you, lather wise I am going to file court case.

Regards
Kapil aeron
[protected]
[protected]

OneAssist Consumer Solutions Customer Care's response, Oct 21, 2016

Verified Support

Dear Kapil,
Greeting from OneAssist….!

We would like to inform you that the handset will be delivered to your address within maximum of next 2 business days. Appreciate your patience and apologies for the delay in delivering the handset.

Regards,
Team OneAssist

heena dharamshi

from Mumbai, Maharashtra

did you get your phone.