[Resolved] OneAssist Consumer Solutions — Damaged mobile not picked even after 40 days from claim

postsenthil

from Thiruvananthapuram, Kerala

Address:	Mumbai City, Maharashtra, 400059
Website:	oneassist.in

Friends.. Be careful while purchasing an expensive new mobile. The vendor would try to persuade you to shell out furher 2k or more for insurance provided by a fraud company called #OneAssist(Fraud) Mobile Insurance. While the vendor would promise that the #OneAssist(Fraud) provides comprehensive cover against accidental damage, theft, free pick-up and drop for repairing the handsets and would also provide a standby mobile in the interim.

All their tall promises are hollow and fake. All that they are interested in hoodwinking you to subscribe for their utterly useless insurance scheme. I had made he mistake of buying #OneAssist(Fraud) product called Mobile Assist (MobileAssist R_PREMIUM PRTECTION PLAN[protected] along with my #Samsung mobile hoping it would come handy and rescue when I am stranded without my mobile.

Alas, it was not to be. My mobile suffered accidental damage and the authorise Samsung center informed that a board has to be replaced which could cost me about Rs. 14, 000/-. Since the #OneAssist(Fraud) insurance cover was sill available, I had registered n online claim (SR#1600273) along with all the required documents on 12.10.2016. They are yet to initiate action to even pick up the mobile.

I had purchased the mobile as well as the insurance pal when I was residing in Bengaluru and had moved to Thiruvananthapuram a few months earlier. I had updated my Thiruvananthapuram address through their Customer Care on the same day I had registered my claim i..e. on 12.10.2016 itself.

It has been more than a whole month ow. Thiruvananthapuram may as well be in Timbuktu. #OneAssist(Fraud) is yet to pick up the mobile despite multiple calls to them and repeated escalations and infinite assurances of resolutions in two working days. I guess, by now, each and every one of their Customer Care officers might know the details of this long pending unresolved claim.

Yet, there is no sign of action from #OneAssist(Fraud) team to pick up the handset or to get it repaired.

Friends.. You would do well to stay clear of fraudsters like this one and might as well as save your hard earned money from these cheats.

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May 11, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2016

OneAssist Consumer Solutions Customer Care's response Dear Mr. Senthil,
Greetings from OneAssist...!

Details of your case has communicated to you separately. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,
Team OneAssist

Dec 09, 2016

Updated by postsenthil The loooooooooooo...ng wait continues.. Somebody called on 07-12 confessing that they could not find anybody to pick up the damaged handset from Thiruvananthapuram - a state capital, no less... I suggested that I am ready to get it repaired at the authorised Samsung Service Center in Thiruvananthapuram at my cost (initially) and hey could reimburse the cost incurred by me based on the receipt/invoices from the authorised Samsung Service Center which I would upload.. This is a suggestion I gave more than a month ago.. I was told that they would consult and revert to me in an hour. The never ending hour itself has stretched beyond 40 earth hours.. I am slowly beginning to understand what the 48 hours promised for resolution means.

SHAME on YOU #OneAssistFRAUDS

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Comments

postsenthil

from Thiruvananthapuram, Kerala

#OneAssistFraud never seems to learn.. Once again, for the third time in a row, I received a call from their Bengaluru team yesterday[protected] as to when they could come and pick up the damaged handset. Why is it so difficult for communicating to the relevant team that the pick up is to happen from my new address in Thiruvananthapuram despite my communication of the same on the date of registering the claim itself (i.e. 12.10.2016).

Are these guys plain DUMB or its just another trick in the book of these fraudsters.. Almost two months and multiple calls later, they are still grappling with the correct pick-up address.

It is Thiruvananthapuram & not Timbuktu... you idiots !!

Worse.. they still continue pester me with calls and messages to renew this fraud insurance..

SICK !!

Asam Reddy Ganesh Reddy

from Hyderabad, Telangana

Its is fraud insurgence company. for me almost 70 days over, still no delivery of repaired mobile.

OneAssist Consumer Solutions Customer Care's response, Dec 10, 2016

Verified Support

Dear Mr. Reddy,
Greeting from OneAssist...!

We deeply regret for the inconvenience caused to you & appreciate your patience. We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number. Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.

Regards,
Team OneAssist