[Resolved] OneAssist Consumer Solutions — deactivate my assist and refund the deduction

williams ronald

from Sivagiri, Tamil Nadu

Address:

NO 10 VEERABATHIRANAR STREET, Sivaganga, Tamil Nadu, 635601

I received sms from icici bank that rs-1399/- deducted from my credit card to one assist customer solution. Without my permission.. I did not receive any email from one assist team for any confirmation or me signing up for their plan along with i have never used the benefit which they claim to provide even though i have lost my credit card.

Kindly refund it soon as possible it was charged without any prior information and not received any invoice for the same to my email.

Relationship no: 9325611
Plan name: enhanced wa power single plan

Please deactivate and refund my money

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Jan 22, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2019

OneAssist Consumer Solutions Customer Care's response Dear William,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist