[Resolved] OneAssist Consumer Solutions — deactivate my plan and provide refund

shanfalh

Address:

560100

Hi,

I received an sms today in my number from icici bank as an amount of rs1799 has been deducted by oneassit. Same time i received an sms from oneassist also. I don't even think i have opted for their service. Please cancel this subscription and refund my amount.

I have sent a mail regarding this to your customer care but didnt get any reply from you which is unacceptable. This kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act.

Please deactivate and refund my money asap

Date of incident :[protected]
Oneassist relationship number : 485617
Membership id: [protected]

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Aug 21, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 19, 2017

OneAssist Consumer Solutions Customer Care's response Dear Rakhi,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No.2167802.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepika

Team OneAssist