[Resolved] Oneassist Consumer Solutions — deactivate one assist account
Bangalore South, Karnataka, India
AAnupama Rao on Jun 18, 2019
I Received SMS from axis BANK that RS-1399/- deducted from my debit card to ONE ASSIST PLAN. without my permission.. i also got a mail from one assist team. i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
Please deactivate and refund my money ASAP.
Time-18 jun 1.27pm
Complaint marked as Resolved Jul 23, 2019
[Jun 18, 2019] OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified SupportOneAssist Consumer Solutions Customer Care's response, Jun 19, 2019
Greetings from OneAssist!!!
We regret any inconvenience caused to you.
We are unable to locate your account using your name. Request you to share your OneAssist customer ID along with the issue details by emailing us at [protected]@oneassist.in.
Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.
Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.
Looking forward to hear from you.
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