[Resolved] OneAssist Consumer Solutions — Deactivate ONE ASSIST PLAN | |||||
[protected] Sir, I received SMS from HDFC Bank on[protected], that One Assist membership fees has been debited on my credit card and another message on[protected] that Rs.1299 is payable in 3 EMIs @1.5% PM and the same would be charged to my account, which left me shocked. I also received a welcome kit from 'ONE ASSIST' containing relationship number and brochure on[protected]. I neither requested the bank nor you to enable the said service plan and hence this unauthorized deduction from my credit card account is not acceptable to me. Therefore I request you to deactivate the plan and refund my money back to my account, failing which, I would be forced to take action. Following are my details. Relationship No. 2276219 Mobile No.[protected] E mail ID. [protected]@yahoo.com Anticipating early action from your end. Regards, SATHI NAGASRI. Was this information helpful? | |||||
Aug 5, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Jul 05, 2017 OneAssist Consumer Solutions Customer Care's response Dear Sathi, Greetings from OneAssist...! We deeply regret for the inconvenience caused to you. As per your request, we have cancelled your plan vide service request No. 2128571. The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards Deepali Team OneAssist | |||||
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