[Resolved] OneAssist Consumer Solutions — Deactivate one assist plan

Vishal buc

from Mumbai, Maharashtra

Address:

410206

Hello there

I received sms from hdfc bank that one assist membership fees has been debited from my credit card to one assist plan. Without my concent and permission.. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
I had called the customer service they informed me that query has been sent to concerned department, the person was even not aware to which repartment... When i asked for complaint number or request number, he told me that is not available, he said i would receive a call from this team.

Please deactivate and refund my money asap
Date of incident : 27th may 2017
Oneassist relationship number : 1677121

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Jul 2, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

May 29, 2017

OneAssist Consumer Solutions Customer Care's response Dear Vishal,

Greetings from OneAssist...!

We are sorry to hear about your experience and regret the inconvenience caused to you

We have forwarded your details to our team and they will get in touch with you shortly for the same.

We appreciate your patience in the interim.

Regards

Deepika

Team OneAssist

Verified Support

May 30, 2017

OneAssist Consumer Solutions Customer Care's response Dear Vishal,

Greetings from OneAssist...!

We tried calling you on your registered number, but you were not reachable.

As per your request, we have cancelled your plan vide service request No. 2030205 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepika

Team OneAssist