[Resolved] OneAssist Consumer Solutions — deactivate the one assist plan in my account and refund my whole amount

shyamli008

Address:

VEDANTA MEADOWS, Jharsuguda, Odisha, 768202

Hello,

I am jayashree behera, do not know how 1899.00 rupees deducted in my icici bank saving account against one assist even i do not know about that. Even i have not got any message or call in my phone regarding this activation.
After all i have tried many time to one assist but every time i failed.
So please help me out and refund my money.

Regd vide: sr[protected]
My icici account no :[protected]

I want to deactivate that one assist plan and want my whole refund as soon as possible.

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Jan 8, 2020

Complaint marked as Resolved

i have only give complain on this platform then nothing to do, they noticed and resolved my problem

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2020

OneAssist Consumer Solutions Customer Care's response Dear Jayashree,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Comments

shyamli008

thanks for your quick response and feel happy that your company is thinking about customer safety but one thing to say . why are you activating your One Assist Plan only by a single call . Some time any other person or any kids may pic the call . so do not do like this, you should make the customer proper understand and give him or her proper time to decide not forcefully activate your plan by calling .