[Resolved] OneAssist Consumer Solutions — deactivation of card protection plan

Mamata Mallick

from Ranaghat, West Bengal

Address:	Cuttack, Odisha, 753014
Website:	oneassist.in

I have applied for a icici credit card last october 2016 and they have activated cpp for that card. At that i have mailed and complained for cancellation of that plan but one assist has not cancelled the plan rather given a discount of some likely rs 200 without my knowledge. That time i was thinking that the plan has been cancelled. This oct 2017 again that plan renewd and they deducted rs 1399. When i raised a complain, one assist customer care executive saying that you can only deactivate the plan before 45 days of renew period. First thing i know that i have cancelled my plan on oct 2016, so why i ll bother for this year. Again why i ll wait for another 11 months to deactivate my plan. Again they are giving me concession. I want to cancel the protection plan now.
Mobile-[protected]
[protected]@yahoo.com
Membership id-[protected]
Relationship no-1407396

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Dec 9, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2516156 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)