[Resolved] OneAssist Consumer Solutions

[Resolved] OneAssist Consumer Solutions — debit card misused

S Shreekanth Karikalli from Ilkal, Karnataka

Earlier i raised a request to cancel my cpp plan, because of that complaint i got a call from oneassit team from [protected] on 5th feb 2019 11:46 am. During that conversation, there were two fraud transactions happened with my bank account (Icici bank) 1. 15999/- 2. 15999/- I lost rs. 31998/-. When i raised a complaint about this fraud transaction by calling oneassist customer care, they are telling we can't help you on this fraud because your cpp plan has already been deactivated. And they are not ready to investigate on this issue. And they (Oneassist) don't even care about this issue. Please help me with this, because i lost rs. 31998/- Thanks in advance Was this information helpful? No (0) Yes (0)
Mar 16, 2019 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Feb 13, 2019 OneAssist Consumer Solutions Customer Care's response Dear Shreekanth, Greetings from OneAssist! We're sorry to hear this. As your membership is inactive, we're unable to take your claim for card misuse. Regards, Devendra, OneAssist, Social Media Team. Feb 14, 2019 Updated by Shreekanth Karikalli Card misuse was happened when my plan was active.
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Fix-problem

from Nagaur, Rajasthan

Please cancel my One assist plan relationship no. 6089031, plan name : Enhanced WA Privilege Single Plan having validity upto 10 January 2020 and refund the fee Rs.1899 debited in my icici bank saving bank account on 11 January 2019.
Please remit back the fees to the same account.