[Resolved] OneAssist Consumer Solutions — debit card safe

Vcan

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600033

I am varalakshmi having account in icci bank a phone call from avion solutions on a day regarding safe of debit card and they explaind i told them i dont need for me and they ask me my adhar number and i given them but without my knowledge they a debited rs 1399/- from my savings account i dont want this and pls cancel this plan and i filed a comlaint regarding this in icci bank so please refund my money back as soon to my savings account

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Oct 8, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!

We regret the inconvenience caused. Please be informed, your membership cancellation is in process with vide service request number 3514220. As per the policy you need to cancel membership before 30 days for full refund. You will get the amount 699/- credited in your bank account within 5 to 7 working day.

Regards,

Devendra,

OneAssist, Social Media Team.

Sep 04, 2018

Updated by Vcan Kind attention Mr.Devendra. in my icici savings account the amount of 1399/- debited on 1st month of August 2018 on the 1st day of september 2018 i cancelled even i had not registered as a member so please kindly credit the full amount what you have taken from my account as per a working woman of a less salary i cant tollerate this kind of huge amount for my middle class family

Sep 07, 2018

Updated by Vcan Why the amount of 699.50 credit to my account instead of 1399/- i need the reason for that without using are updating your product why i should bear this kindly response my message and reply and credit the balance amount to my account as soon as its my humble request