[Resolved] OneAssist Consumer Solutions — debit in my credit card account | |||||
Hello there I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. Please deactivate and refund my money asap Date of incident : 30.10.2017 Hdfc credit card no. Xx8004 Oneassist relationship number : 3004810 Was this information helpful? | |||||
Dec 14, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Nov 13, 2017 OneAssist Consumer Solutions Customer Care's response Dear CustomerGreetings from OneAssist...! We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2550077 & the refund will get processed in 7 working days. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards Sagar (Team OneAssist) | |||||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
I have not even used my credit card till now. As a part of credit protection policy they deduct rs. 1399 from my credit card on 30-oct-2017 without my consent & without any prior notice.
Please refund my money back & deactivate the plan asap
Oneassist relationship no.3002631
Regards
karthik.k
Greetings from OneAssist...!
We deeply regret for the inconvenience caused to you.
As per your request, plan has been cancelled vide Service Request number 2550491 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.
Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.
Regards,
Brijesh
Team OneAssist.