[Resolved]  OneAssist Consumer Solutions — debit the amount from my hdfc credit card by one assist without my knowledge

I have request the one assist to cancel my account. Immediately, i have received the phone call from the number[protected] on 04/09/2018 at 13.55 and they told that mr. Rajeev is speaking on behalf of one assist that we are going to rectify the complaint. I have verified through website that the number is one assist corporate office number. I have interacted with them and they have send an otp and i have told to them and they told that due to time delay it has been expired and they have send another otp and the same thing they have told. Continuously, three times they have asked and finally they have told that since you didn't use one assist in the previous year also, we have credited rs. 5198 in to your credit card account. Unfortunately, after a day i have noticed that 3 times rs. 5198 has been debited from my credit card on 04.09.2018 on behalf of mobikwik. The sms i have received on 4th itself, regarding this.

Kindly consider my case and credit the amount of rs. 5198 x 3 = 15594 to my card account.

The same complaint i have registered through email to one assist on sep 07, 2018. But till now it is not rectified.

Registered mobile number is [protected]