[Resolved] OneAssist Consumer Solutions — deduct amount from my credit card without my permission

Nayan Deep

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	oneassist.in/contactus

Hi sir/mam,
Oneassist service activate a security plan on my kotak credit card from 30 october 2018 without any information. They are deduct charged 1399rs for this service on my credit card without my permission. I have not applied for this service for this year. When i complain for this and try to get refund this amount. They are saying this amount is not refundable. It is totally fraud with me. I do not want this service and not apply for this service. My complain number : 3683158
Oneassist
One assist help line number : [protected]
Oneassist number that contact from me after complain:[protected]

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Dec 2, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer,

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3685764. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.