[Resolved] OneAssist Consumer Solutions — deducted money from my credit card without my permission

wasim9111

from Raipur, Chhattisgarh

Address:

Indore, Madhya Pradesh, 452007

Hello there

I received sms from kotak mahendra bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate plan and refund my money asap
Date of incident : 15:43hrs. 22 oct 2018
Kotak credit card no. Xx8051
Oneassist relationship number : 1589508

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Nov 27, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer,

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3667615. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.