[Resolved] OneAssist Consumer Solutions — Delay in repair and delivery | |||
Dear Madam/Sir, This is with reference to my claim request filed with (MI PROTECT)One Assist Insurance vide Service Request number 1527818 in filed in last week of July 2016.Claim is processed and service charge also paid by me immediately demanded by the service provider. As per their last service center mail received on Sat, Jan 14, 2017 at 4:13 PM, repair due date is on[protected]. I follow up the case continuously and the service provider repeatedly increasing the due date of repair of phone which was approximately five to six times. So I used to asked them many times why they are increasing due date of repair on every next due date, I had not get satisfactory answer from them, now it is unbearable for me because of non availability of smart phone I am facing lots of problems as it is very important tool now a days because of demonetization etc. Almost 6 months are over and still service provider not given me the exact date of repair every time they give me conditions that "Repair due date is subject to availability of spares" and says we cant give you any commitment on this & increases due date.But my question is who is responsible for the delay in repair delivery of phone & my loss also who will decide the deadline in this case.I was completely helpless in this regards. I also given complaint to consumer forum on consumerhelpline.gov.in/(Complaint No. - 130473 Details Posting date[protected]:23:00) Please help me. Thanking you. Regards, Pritam S. Pandao Helpless Customer Was this information helpful? | |||
Mar 1, 2017 Complaint marked as Resolved Thank you very much to aaj tak consumer forum & all One Assist team members who strongly support my case.I received my phone today .
Thank you once again.
Regards,
Pritam OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Jan 18, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Pandao, We sincerely regret the inconvenience caused to you. This should not have happened. As informed to you via email, your phone is under repair with the Service Center and you will be receiving an update regarding the handset delivery accordingly from the relevant team. We look forward to serving you better in the future. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards, Team OneAssist Verified Support Jan 20, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Pandao, Greetings from OneAssist...! We tried contacting you yesterday however couldn't connect. Would request you to help us with your alternate contact number or with a suitable time to call you back. Looking forward to hear from you. Team OneAssist Verified Support Jan 25, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Pandao, Greeting from OneAssist….! We have received the due date of 2nd February 2017 for your claim from service center, your handset will be delivered post 48 working hours after receiving the handset from the service center. Provided due date was given by authorized service center which was intimated to you from OneAssist. Note: - Due date from the service center may change depending on the parts availability of the handset. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected] Regards, Team OneAssist | |||
 1 Comment | |||
Comments
I am very sorry, still you can't understand my problem.I don't want diplomatic feedback from you, I just want my phone back immediately not just update, my patience is over.
Reply
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
77%
Complaints
4065
Pending
140
Resolved
3094
+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059