[Resolved]  OneAssist Consumer Solutions — denying payment and not responding to mails and phone calls

Website:

www.oneassist.in

On 16/03/18, I made a payment to One Assist (an insurance company) through the service of Zaakpay.com/Instamojo as a third party vendor. I got a receipt for the successful transaction. But Instamojo/Zaakpay.com is denying the payment and OneAssist isn't helping my case either. They have ceased to respond to my e-mails and are not sharing any further information.
I have made another payment on 24/03/18. Still, there is no response from them.
I am attaching the screenshot of my account statement from which I made the payment. It is clear that I made a successful payment on 16/03/18. After that, as of now, I haven't received any refund (cause the third-party vendor is saying that payment was a failure) and it is clearly visible in my account statement that it was a successful transaction and there are no refunds as such.
I have also attached the receipt that was generated when I made the payment.
In spite of providing all the necessary proof, One Assist and Zaakpay.com/Instamojo is still accusing me of failed payment. Due to this glitch, One Assist is not returning my smartphone(which I had given to them for repair as it was insured by them).
Even after making a new payment they are not responding, they have my phone since 8th March and this has caused me a ton of problem. They promised in their plan offer to provide a courtesy handset while mine was under repair. But refused the service saying my city is a non-serviceable area. This company is selling lies and fake promise.Now they aren't even responding. Their customer care no. has no information, authority nor any power to forward the cases. We have to write them e-mails, to which they aren't responding. I request strict actions against such fraudulent companies

I have waited and stressed myself a lot in this claim procedure. Kindly end this dispute. As I am presenting my balance sheet, kindly ask the same from Zaakpay.com/Instamojo.
I have already paid the amount of 345, twice now
There is nothing to gain from this meager amount when compared to my Rs 14999 mobile phone. Kindly ask for documents from
Zaakpay.com/Instamojo, it will save all the time for us

Here are the bank details to which I made the payment on 16/03/18. I will also attach the details of second payment made on 24/03/18

Merchant Code CCA[protected]
Merchant Name zaakpay.com
Reference Number[protected]
Amount INR 345.00
Bank Reference Number[protected]
Debit Account SB-[protected]
Date 16/03/2018