OneAssist Consumer Solutions — False promises & fraudulent activities by oneassist

Address:	Mumbai City, Maharashtra, 400058
Website:	www.oneassist.in

Hi all,

This is to address the appalling and cringe-worthy customer service experience with oneassist. I hope by the time people read this, they will have a clear idea about the kind of cheating, harassment and willful negligence oneassist does to it customers.

I had opted for a mi protect plan while purchasing my mi5. After two months, due to accidental damage, i filed a claim (Membership id: 909987, sr #1446199) on 25th june 2016 in order to get the back shell replaced. Only then did i found out that the claims are handled by oneassist and not by xiaomi themselves. That was the beginning of my stressful and painful experience with oneassist which by the way has still not ended, and doesn't seem to have an end at all.

1. My handset was picked up on 30th june 2016.
2. Post completion of documentation etc. I received the repair estimate amount on 2nd july 2016.
3. The process seemed to be going smoothly. However, i did not receive any further communication from them for the next 2 weeks! Upon calling them, i found out that they had 'forgotten' to send the claim documents to me.
4. I finally received the documents on 18th july which i duly signed and sent back on the same day.
5. After calling them almost everyday, and hearing that i'll get my device back in "5 to 10 working days" i found out that they again forgot to send me the excess amount email.
6. I received that email on 1st august 2016. (One month without handset). I paid the amount on the same day. Meanwhile they again promised me i'll get the device back within 10 days of paying excess amount.
7. Again after calling back and forth for 10 days, on 5th august, i was told my device has been sent for repair and i'll get it in 10 days.
8. The last communication i made with them was on 12th august. They told me my due date was extended to aug 30th and i'll get the device by 1st or 2nd september. When i talked to the supervisor, she said, "you may get the device before on or after 30th august also.". Then what the hell does the due date even mean!?

As of 19th august 2016, i'm still without my phone, with no one in the entire company willing to lift a finger. They're all mixed up in this and are aware of the fraudulent and lethargic activities going on within the organization. The harassment and suffering i've endured, and am still enduring, due to their negligent behavior is beyond compare. I hope nobody has to go through such an experience ever. Therefore, along with this complaint, i am going to submit my grievances to the highest entity in oneassist. I will also be forwarding the case to xiaomi so that they can probe into this matter. Unless i receive some form of communication from oneassist along with a written deadline. I will be taking my case to the legal judiciary system as well.

My case is not unique. As i've seen, a lot of people have faced the same issue with this company. I firmly believe that an organization that does not have the slightest regard for it's customer, should not be allowed to strive and thrive. I will be posting this on every consumer forum and social media outlet possible. I hope i will be able to spread awareness about the malpractices going on within this system. Dear citizens and owners of this forum, i implore you to look into this matter and suggest further steps.

Regards,
Mohit bansal