[Resolved] OneAssist Consumer Solutions — fraud and deduct amount on saving account

Richa1 Sharma

from Noida, Uttar Pradesh

Address:	201301
Website:	icicibank.com

Sir i didn't receive any responds. Please consider my complaint and stop the cheating of icici bank.

Deactivate one assist plan
Last year october-2016 i received call from icici bank and they just give information about one assist plan after that they automatic activated this plan and deducted rs-1079/- from my saving a/c. Without my permission.. I dont want this plan actually.
I have contacted their customer care executive on [protected] this number to deactivate and collect my cash back but the customer care executive neglected to deactivate my plan.
By this year without any information, call and mail my plan will be auto renewed and rs.1899 will be auto debited from by account.

They again deducted rs.1899 on 5tn oct 2017. Please help to trace such cheating from one assist. I called icici customer care on 10oct 2017 and they said my plan will be cancelled but they neglected to refund the money.
Totally i lost rs.3600 from my account.

Please deactivate this plan and refund my money asap

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Nov 14, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2017

OneAssist Consumer Solutions Customer Care's response Dear Richa,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

The membership plan is already cancelled and it will not be renewed.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Hope your query is resoved.

Regards,

Brijesh

Team OneAssist.