[Resolved]  OneAssist Consumer Solutions — Fraud company... Oneassist

Address:	Mumbai City, Maharashtra, 400058
Website:	www.oneassist.in

This is to inform you that when i was taking the mobile damage policy from oneassist i was told that whenever my handset will get damage i will be provided with a temporary handset from oneassist (I had informed the person that i stay in cuttack, orissa still then he said that i will be given all the mandatory services). After i reported a claim against my damaged iphone 6 i was told that as per policy i am eligible for iphone4/4s temporary handset from oneassist and the executive said that she has initiated a request for the same (Temporary handset). But later on when i inquired about the status of the temporary handset after a week i was told that as per policy my area is not serviceable for which i am not eligible for temporary handset.

When my area was not serviceable/eligible why was i given false promises earlier??

No one from the oneassist team called me or mailed me that i wont be given a temporary handset until i gave a call to the customer care after a week. Why??

My damaged iphone 6 was supposed to be collected in 48hrs (I. E.[protected] after the verification of documents... Till now (I. E.[protected] i guess its more than a 9 days no one from the team has given me a call for the pickup. Why??

All the details entered on oneassist portal regarding my handset is wrong. Why??

What kind of company/service are you people running/providing???

No one has ben replying to my emails... Why? Is everyone on a vacation or what?

I am extremely disappointed with this kind of service from you people.

My relationship number is 1099282
Email id : [protected]@gmail.com
Name: kavish choudhary