[Resolved]  OneAssist Consumer Solutions — Full refund against cancellation of policy

Address:

110091

Sr number = 1976216, complaint on 1st june @, registered delayed to 10th june by the company

"concern with poor service and delay in registering my complaint instead on 1st june, zero response in receiving even one call from cancellation department"

I had to call up again at 4.10 pm and spoke for 55 minutes continuously.
Requested and asked the executive to connect to manoj from cancellation department.. It took me 30 mins to ask her to connect to his alternative person to bhushan, who told that my phone has been unreachable for 13 days... I have stated that i never received a call from manoj any one from company since i complained on 1st june.. He repeatedly told me that your phone has been unreachable every time.. I deny and refute such claim as i never received single call.. He said that i don't have waiting facility activated in my cell phone. These are pathetic remarks as i have every activity like waiting, calling, missed call alerts, ring tone, full 4g internet connectivity and a loyal consumer of vodafone india for 15 yrs straight.

Kindly note that i have called up for more than 250 minutes for speaking to some one from cancellation department, on 1st june, 7th june, 9th june, 10th june, 14th june and spoke to different executives every time.. I insisted again today and skme how managed to get to bhushan.. Who told as follows :-

1) we can't give you full refund. You are eligible to get half of paid amount as your complaint was generated on 10th june.. I fail to understand why my complaint was never registered on 1st june.. Every time i called, i was communicated to wait for 48 yrs to receive a call back from the company, i never received any call.. Bhushan has been hell adamant to tell that my phone was unreachable every time for last 13 days.. Wherein i have called out for 240 mins from my same cell phone

2) my complained was not register on 1st june 2017... It was entered later by the company.. I fail to understand reasons to deliberated delay in registering complained and start the work for refund.

Bhushan told me that as one month has been completed, i am not eligible for full refund.. Wherun i spoke to 1st june, 7th june, 9th june, 10th june and 13 the june to lissy, siddiqui, rahul, and more persons, they never communicated that delay of 1 month has condition.. More everyone asked me to wait for 48 yrs to get a call back since 1st of june.. The call never came.. Instead came lame excuses every time i called back again and again..

This is highly unprofessional to delay in registering of customer's complaint and ground zero response for resolving the concern... I will be forced to escalate this poor response and pathetic service to the authority and concerned industry if not given full refund...

Kindly help in full refund as they didn't inform details while buying phone and delay in registering the complaint and pathetic cancellation department and call centre.

Bhushan from cancellation department has been highly inefficient and ridiculed vodafone india services for unreachable mobile number.. This has been the height for annoyance.. Kindly help.

Yours faithfully
Prabhat
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