[Resolved] OneAssist Consumer Solutions — generated a wallet protection policy without intimation | |
The Icici people are fooling customers by simply calling and telling about the benefits of being a customer and the privileges with no mention regarding the plan and policy and amount it requires, not even once . He was explaning in a way to make me believe that it's all existing policy and that i am priveleged to be its member. Their senior also call later for approval for which the support guy asked to give good review for good rating . Next moment a plan is activated and 1899 amount is deducted. Upon calling the customer care the provide 60004000 number for complaints, which is anyways unreachable since it requires STD code, which also doesn't work. My request is cancelled but waiting for full refund for such a fraud. Was this information helpful? | |
Jun 20, 2019 Complaint marked as Resolved Within a day of policy creation i got aware of the fraud and complaint, which led to immediate closure of the policy with full refund. OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Jun 19, 2019 OneAssist Consumer Solutions Customer Care's response Dear Customer, Greetings from OneAssist!!! We are sorry to hear about your experience and regret for any inconvenience caused to you. We are unable to locate your account using your name. Request you to share your OneAssist customer ID along with the issue details by emailing us at [protected]@oneassist.in. Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund. Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query. Looking forward to hear from you. Regards Team OneAssist | |
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+91 80 8033 3333 [Customer Service]
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