[Resolved] OneAssist Consumer Solutions — Harassment by one assist | |||||
The time i was in process of purchasing a xiaomi phone, i was lured to purchase an insurance for the same by oneassist assuming it would be of some help. A month ago, i happened to drop the phone and damage it, and followed the claim process, after a few days of chasing for the right documentation being asked one after the other, the pickup guy finally arrives, now it's been a month post the pickup, after a month's time these guys call me and tell me that the imei no. Of the submitted device differs from the one that was mentioned in the documents. Also, consider the fact that the pickup guy confirmed and checked all the details before picking up the device. This call was two days ago and on the call the guy said we'd get back to you in 48 hours and now it has been 48 hours, on calling them i get to know that there is no complaint raised against the same. This entire experience has been such an inconvenience. I would request further course of action on this. My registered mobile no is [protected] Regards, Rhennon Was this information helpful? | |||||
Jun 22, 2017 Complaint marked as Resolved It took a while and had to chase these folks for days together for a resolution for just getting a single response once in 3/4 days. Although, the device was repaired and delivered to me today. I would just recommend for these folks to improvise on customer service and also hire English speaking candidates who are capable of being a good listener to the customer. OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Jun 16, 2017 OneAssist Consumer Solutions Customer Care's response Dear Rhennon, Greetings from OneAssist..! We are very sorry to hear about your experience and regret the inconvenience caused to you. We have forwarded your details to our team and they shall update you with the current development on your case. We appreciate your patience in the interim. Regards Sagar Team OneAssist Verified Support Jun 21, 2017 OneAssist Consumer Solutions Customer Care's response Dear Rhennon, Greetings from OneAssist...! We understand your concern and apologize for the delay in resolution. Please be assured that our team is following up on your case and we will keep you updated on the same at the earliest. Regards, Deepika Team OneAssist Verified Support Jun 21, 2017 OneAssist Consumer Solutions Customer Care's response Dear Rhennon, Greetings from OneAssist..! We apologize for the inconvenience caused to you. Our team is working on your case and will get back to you with a resolution shortly. We appreciate your patience in the interim. Regards Deepali Team OneAssist | |||||
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