[Resolved] OneAssist Consumer Solutions — hdfc bank misguided to buy one assist service | |||
Dear sir, Hdfc credit card sales person insist me to buy one assist wallet to protect my credit card. No amount will deducted from account confirmed by hdfc sales person. But, amount would be debited form my account on 9th december as per notification from hdfc bank. I am not interested to buy one assist wallet. Kindly help me revert back my amount. Was this information helpful? | |||
Jan 9, 2018 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Dec 06, 2017 OneAssist Consumer Solutions Customer Care's response Dear Swarup, Greetings from OneAssist..! We deeply regret for the inconvenience caused to you & appreciate your patience. We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards, Brijesh Team OneAssist Verified Support Dec 07, 2017 OneAssist Consumer Solutions Customer Care's response Dear Swarup, Your membership is aldready in cancellation and the refund has been initiated. It will be credited to your bank/card account in 7 working days. Regards, Brijesh Team OneAssist. | |||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
According to your last comment, the refund amount was to be credited in my HDFC account within 7 working days. the amount of Rs.1899 was debited on 9th December 2017, today is 26th December, it has been 17 days, but the refund amount of that insurance has not yet been credited into my account..It seems Your words don't have any value..According to one assist customer service, they have sent Rs.1899 to bank on 12th December.7-10 working days have passed, when will i get back my insurance amount? please reply on immediate basis.
Greetings from OneAssist..!
We deeply regret for the inconvenience caused to you & appreciate your patience.
We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to happytoassist@oneassist.in
Should you require any further assistance, please reach us at 1800-123-3330.
Regards,
Brijesh
Team OneAssist.
Greetings from OneAssist..!
We are very sorry to hear about your experience and regret the inconvenience caused to you.
We have forwarded your details to our team and they shall update you with the current development on your case.
We appreciate your patience in the interim.
Regards
Brijesh
Team OneAssist.
Greetings from OneAssist..!
As discussed over the call, the refund of Rs. 1899 has been processed on 12th December 2017
Hope your query is addressed.
Should you require any further assistance, please reach us at 1800-123-3330.
Regards,
Brijesh
Team OneAssist.