[Resolved] OneAssist Consumer Solutions — Horrible service - after 8 months, got the device in worst ever condition. | |||||
I have raised a claim against liquid damage of my Lenovo Vibe K5 Note 8 months back for 6-7 clearly specified issues with details. 1st time it took 45 days for the device to be returned back to me. They could rectify only 1 issue out of 7. I raised the complaint at the immediate moment for the same. They had their internal discussion for another 45 days and decided to re-pickup the device. 2nd time also they took around 40 days to deliver the device. The strange thing here is i received the device in same condition which was delivered after 1st time with only 1 out of 7 issue resolution infact this time device's condition was worsened than before. I again had to call up immediately to not to delay. This time they took 3 months to decide for next re-pickup. 3rd time it went on for around 15 days and as expected got the device the way it was picked up. Even after 3rd time re-pickup, the device's condition is still the same and the device now is completely worsened and the reason specified was we can't repair the device in this condition which was due to their negligence only. They created the reason on 2nd pick up and now in 3rd pick up they denied considering that as reason for furthur servicing of the device. I would request the head of this forum to give the justice for my case. I had to literally followup them like anything. Almost 4-5 times calls a day from last 8 months. Always they used to say the case is in offline mode and we don't have status and all. These guys are not even responsible to respond back properly to customers. I even have a mail chain showing their negligence from last 8 months. I got fed up completely - PHYSICALLY, MENTALLY, PROFESSIONALLY and what not. It was even a night mare for me from these many days. I would need the resolution as early as possible now, else I WOULD PROCEED LEGALLY AS I HAVE ALL THE VALID PROOFS AGAINST ONE ASSIST. Concerned Persons involved were Charles.David Jayendra Misha Momin Relationship # : 1311273 Was this information helpful? | |||||
Jul 1, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support May 26, 2017 OneAssist Consumer Solutions Customer Care's response Dear Manoj, Greetings from OneAssist...! We are sorry to hear about your experience and regret the inconvenience caused to you We have forwarded your details to our team and they will get in touch with you shortly for the same. We appreciate your patience in the interim. Regards Deepika Team OneAssist | |||||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
Device has been re picked up thrice and returned in the same state without being repaired in the span of last 8 months.
Can i know your action plan for this time's re pickup. As per my experience based on last 3 re pickup, every time something or the other thing of the device is not working when delivered. Again for the next time they claim that its caused at customers end. For a Device to be used, it should be in a condition to use, Its a common sense that anyone can understand - power buttons are not working to switch it on, neither we can open the back lid.
I want this time's re pickup should be taking care of all the below mentioned issues(Its the same list which i mentioned 8 months back).
- Wifi, Bluetooth, GPS not working
- Sim Slots not recognizing sims. On multiple tries sometime recognizes. Its a very rare case
- Power & Volume buttons not working.
- Speakers.
- Water clogging in display.
- Torch/Flash Light (Newly detected issue after service center's immature activities)
And this time i don't want to hear any excuses.
Thanks,
Manoj